These Terms of Service (“Terms”) govern your use of the RYO Agency website and any services provided by RYO Agency (“RYO,” “we,” “us,” or “our”). By accessing the website or engaging our services, you agree to these Terms.

Services

RYO provides email marketing, strategy, design, automation, list-building, analytics, consulting, and related services. The specific scope, schedule, fees, and deliverables for client work will be described in a separate proposal, statement of work, or agreement.

Acceptable Use

You agree not to misuse the website, attempt unauthorized access, interfere with its operation, transmit malicious code, violate applicable law, infringe another person’s rights, or use our content or services for fraudulent or deceptive activity.

Client Responsibilities

Clients are responsible for providing timely, accurate information, approvals, access, and materials required to perform the agreed services. Clients must have the rights and permissions needed for all content, data, lists, trademarks, and other materials supplied to RYO.

Fees and Payment

Fees, deposits, billing schedules, expenses, cancellation terms, and late-payment consequences will be stated in the applicable client agreement. Unless otherwise agreed in writing, payments are non-refundable once work has begun.

Intellectual Property

The website, brand assets, methods, templates, and original content are owned by RYO or its licensors and are protected by intellectual property laws. Ownership and permitted use of client deliverables will be governed by the applicable client agreement. RYO retains ownership of pre-existing materials, tools, and general know-how.

Results and Third-Party Platforms

Marketing outcomes depend on many factors outside our control, and we do not guarantee specific revenue, engagement, deliverability, or other results. Third-party platforms and services may change, suspend, or discontinue features, and their separate terms apply.

Disclaimers

The website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, RYO disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, RYO will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or business opportunities arising from the website or services. Any additional limitations in a client agreement will also apply.

Indemnification

You agree to indemnify and hold RYO harmless from claims, losses, liabilities, and expenses arising from your misuse of the website, violation of these Terms, or materials and instructions you provide.

Termination

We may suspend or terminate access to the website for conduct that violates these Terms or creates risk. Service engagements may be ended according to the applicable client agreement. Provisions that should reasonably survive termination will remain in effect.

Governing Law

These Terms are governed by the laws applicable where RYO Agency is established, without regard to conflict-of-law principles. Any dispute will be handled in the courts with jurisdiction over that location unless a written client agreement states otherwise.

Changes to These Terms

We may update these Terms from time to time. The effective date above indicates the latest revision. Continued use of the website after an update constitutes acceptance of the revised Terms.

Contact Us

Questions about these Terms may be submitted to RYO Agency through the contact form or scheduling options available on this website.